![]() Any returned or exchanged Monte product must be unused, in new condition, and returned in its original box & packaging.PRODUCT MUST BE IN ORIGINAL PACKAGING FOR A RETURN.$49 return shipping fee for each sofa sectional piece, ottoman, mattress, cubino, high chair, bed accessory or bassinet.$99 return shipping fee for each glider, rocker or bed.If for any reason you choose to RETURN your Monte product, you will have 14 days from the date you receive it to request a refund for the full purchase price, less a return shipping fee. This 50% deposit will be credited back to your original form of payment once the original item is returned and received by Monte.A 50% refundable deposit will be taken when the replacement item is ordered.Your replacement item will require a deposit until we receive the original item back to our warehouse. IF YOU NO LONGER HAVE THE ORIGINAL PACKAGING FOR AN EXCHANGE:įor an exchange without the original packaging, we will send out your replacement item in a new Monte box use this box to return the original item back to Monte. Product must be in original packaging for an exchange. We think you’re going to love your Monte product, but in case you change your mind, we offer FREE EXCHANGE within 14 days from the date you receive your product there is no return shipping fee for an exchange.Įxchange must be equal or lesser value (if the replacement item is a lesser value, a gift card will be issued for the difference). Please retain all packaging until you have fully inspected your products.ĮXCHANGE/RETURNS EXCHANGE POLICY: 14-DAY HASSLE FREE If there is visible damage to the product, please make note of it when you sign for your delivery. This service includes delivery to the room of your choice, with removal of all packaging.īefore you sign for the delivery, it is important to inspect the packaging in the unlikely event there is damage to your item that may have occurred while in transit.In most areas, we offer the option to upgrade to Room of Choice delivery on all chairs/sofas/beds for an additional $250.Any updates with UPS shipments will be made electronically. Your shipment notification will contain UPS tracking info, which will provide you with your delivery date. In some remote areas, we may ship your item with UPS.The driver may leave your box(es) in your first dry, covered area. In some instances, our delivery agents may not be able to place your order into the first threshold of your residence.We recommend an extra set of hands on deck to help with moving your box(es).Within 5-10 days after your order has shipped, you will receive a phone call from a local courier to arrange a delivery time (Mon-Fri, 9am-5pm).Once your order ships, you will receive a notification by email with tracking info.We offer free contactless/threshold delivery.Please allow 6-10 weeks for production, plus 1-2 more weeks for delivery & arrival.
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